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If one likes to receive concise information about quality health care, please, get acquainted with a work of professor Christel A. Woodward "Strategies for Improving Health Workers' Skills" (p.5 at        http://hrhtoolkit.forumone.com/mstr_quality_care/mstr_quality_care.pdf) or with supercourse presentation "Quality of Health Care " prepared by Dr. Mondher Letaief. There are many dimensions of quality in health care (equity, accessibility, etc), but in our lecture we will focus only on some of them, like appropriateness, effectiveness, etc.