Continuous improvement focuses on improving processes, not individuals. Three simple questions lead to development of an aims statement, measures to document improvement, and a learning cycle.

a plan of action, implementation and monitoring, review and study of the “doing”, and action to determine next cycle. It looks at small successes that over time lead to accomplishment of the aim.

Question one relates to AIM.

Question two relates to the MEASURES that need to be defined in order to monitor and document improvement.

Question three leads to the formulation of the plan, its implementation (doing), monitoring of that plan, reflection and review of outcomes (study), and the steps/acts in the next learning cycle. This PDSA (Plan, Do, Study, Act) cycle creates new knowledge.