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Quality of
care can be measured in terms of structures, processes, and outcomes. Our
study used process measures, which are therefore considered the most useful
quality indicators. Furthermore, they can be modified at the physician level.
Quality of care is often measured using patient surveys (about
both the process of care and the satisfaction with it), medical record
audits, direct observation, or in combination with administrative data.
However, these approaches tend to be costly and may be limited by data
quality or confidentiality issues. Administrative claims data provide an
alternative cost-effective source of information for health services
research.
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