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So the final goal
is improving health of population.
Instead of quality assurance we should adopt quality improvement approach. The philosophy of this approach is the following: improvement is always possible and bad health care is not the fault of health providers, but of the structure and organisation of health care system itself. Additional reading: "Promoting Quality in Health Care", a background paper for USAID
Conference, 29-31 July, 2002. Christel A. Woodward "Strategies for Improving Health Workers' Skills" (http://hrhtoolkit.forumone.com/mstr_quality_care/mstr_quality_care.pdf). |