Title:
Learning report summary Tanzania 2007 : District computerization Kinondoni : “more work is done in a short time”
Corporate author(s):
International Institute for Communication and Development (IICD)
Place:
The Hague
Publisher:
IICD
Year:
2007
Series Title:
Learning Report
PAGE:
2
Language:
eng
Subject:
Information, Knowledge and Communication
Keywords:
information and communication technologies
,
governance
Abstract:
The project “District computerization Kinondoni” is to bring about good governance in the Kinondoni District (Dar es Salaam, Tanzania), a municipality with about 1,000,000 inhabitants, by harnessing information for decision-making through the use of ICT's. The project has been in implementation since 2001 and has been using the IICD system for Monitoring and Evaluation since 2003. In the course of last year, 51 users of the ICT services filled in a questionnaire on how they perceived satisfaction and impact of the project. The outcome of an analysis of these questionnaires was discussed during a Focus Group meeting in Dar es Salaam in April 2007. Role play was used to facilitate dialogue. After all plays, the participants made a list of concrete points of action. Some of the ideas brought forward were: (1) ICT staff members have to give simple and comprehensible advice and guidelines to end users; (2) a protocol needs to be developed on what people can expect from ICT staff; and (3) ICT staff members need to be trained in system organization and management to facilitate more effective communication and scheduling and classifying of tasks (urgency and severity).
Organization:
IICD - International Institute for Communication and Development
Country:
Tanzania, United Republic of
Region:
Africa South of Sahara
,
East Africa
Category:
Practice
Right:
© 2007 IICD
Document type:
Report
File:
118725.pdf