Title: Citizen charters : enhancing service delivery through accountability : dealing with governance and corruption risks in project lending

Authors: Post, David and Agarwal, Sanjay

Place: [Washington, DC]

Publisher: World bank

Year: [2012]

Journal: How-to notes

PAGE: --

Subject: Rural Decentralization and Local Governance

Keywords: water supply, education, health services, civil society, accountability, public services, mexico, philippines, kenya, india

Abstract: Introduced by the United Kingdom in the early 1990s, CCs are now being used in a wide range of countries -- including the United States, Kenya, India, Jamaica, and Mexico -- to improve the quality of service delivery and enhance public sector management.

URL: http://siteresources.worldbank.org/EXTSOCIALDEVELOPMENT/Resources/244362-1193949504055/4348035-1298566783395/7755386-1301510956007/CC-Final.pdf

Document type: Other