Title: Rapid feedback : the role of community scorecards in improving service delivery : dealing with governance and corruption risks in project lending

Authors: Post, David and Agarwal, Sanjay and Venugopal, Varsha

Place: [Washington, DC]

Publisher: World bank

Year: [ca. 2011]

Journal: How-to notes

PAGE: --

Subject: Rural Decentralization and Local Governance

Keywords: guidelines, public opinion, community participation, accountability, public services, local government

Abstract: Community Score Card initiatives are typified by a number of common characteristics including: the use of a simple and low cost implementation framework; promoting community ownership and empowerment; and providing service providers with direct feedback.

URL: http://siteresources.worldbank.org/EXTSOCIALDEVELOPMENT/Resources/244362-1193949504055/4348035-1296838689014/7712311-1298494972121/Rapid-Feedback.pdf

Document type: Portal