Title: E-service delivery : a manual for delivering e-services as a local government in the digital information society

Authors: Voogd, Mark

Place: The Hague

Publisher: VNG international

Year: cop. 2007

PAGE: --

Subject: Rural Decentralization and Local Governance

Keywords: local government, public services, internet, information technology, guidelines

Abstract: Offers an overview on how to implement and deliver e-services successfully. Includes four best practices of the development of effective and efficient e-service delivery.

URL: http://www.vng-international.nl/fileadmin/user_upload/downloads/publicationsAndTools/E-Service_Delivery.pdf

Document type: Portal