Title: Enhancing consumer participation in water service delivery through water action groups

Place: Nairobi [etc.]

Publisher: Water services regulatory board (WASREB) [etc.]

Year: 2010

PAGE: --

Subject: Rural Decentralization and Local Governance

Keywords: water supply, governance, accountability, private sector, public opinion, public services, kenya

Abstract: In Kenya, ‘Water Action Groups’ (WAGs) were created to channel consumer concerns at all stakeholder levels and sector institutions (citizens, commercial providers and government bodies) towards improving transparency, accountability, and enforcement of better water service provision.

URL: http://www.wsp.org/wsp/sites/wsp.org/files/consumerparticipat_water_service_delivery.pdf

Document type: Portal