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The relationship between the Manager and the employee or the
owner and his worker is bound to have
some tension about it.Yet tension is necessary for growth.
The agenda of each is different.
The Manager wants maximum work or at least a fair day’s work,
low wages, satisfactory quality, low
sickness, obedience to instruction…..sticking to the rules etc.,
quantity is very important to maximise productivity.
The worker wants more money and less work, he wants to feel
fulfilled by his work and proud
of its
quality, he wants freedom to do better, quantity is less important.
This is particularly so in Health Service Management where
Clinical and Scientific staff in particular are
working within Professional boundaries and ethics.For managers financial
and waiting list priorities are real.
Patients wish to be seen quickly by a senior and experienced
doctor, diagnosed effectively and offered
appropriate treatment immediately and regardless of cost.
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